Terms and Conditions

Welcome to Pure Space Wonders. By using our services, you agree to adhere to the following terms and conditions. Please read them carefully to understand your responsibilities and our policies.

General Usage

You must use our website and services in a manner that complies with all applicable laws and regulations. You may not use our services for any unlawful purpose or in a way that could damage, disable, overburden, or impair our services. We reserve the right to terminate your access if you violate these terms.

Service Availability

Our services are available based on scheduling and availability. You must check the availability of the services you require before placing a request. We do not guarantee service availability at all times, and we may need to reschedule or cancel services due to unforeseen circumstances.

Client Responsibilities

You are responsible for providing accurate information when booking our services. This includes your contact details and the specifics of the cleaning required. If you fail to provide accurate information, we may not be able to fulfill your request, and you may not be entitled to a refund.

Access to Property

You must ensure that our staff have access to the areas that require cleaning. If access is not granted at the scheduled time, we may charge a cancellation fee. You are responsible for securing any valuables or sensitive items prior to our arrival, as we are not liable for any loss or damage to such items.

Health and Safety

You must inform us of any health and safety risks associated with your property or the cleaning tasks. This includes any hazardous materials, pets, or specific instructions that our staff need to be aware of. We reserve the right to refuse service if we believe that the environment poses a risk to our staff.

Feedback and Complaints

If you have any feedback or complaints regarding our services, you must contact us within 24 hours of service completion. We will investigate your concerns and respond accordingly. However, we do not guarantee that all complaints will result in a refund or service redo.

Limitation of Liability

Our liability for any claims arising from the use of our services is limited to the amount paid for the service in question. We are not liable for any indirect, incidental, or consequential damages that may arise from your use of our services. By using our services, you agree to this limitation.